How to Get Help

Context Sensitive Help within OnCore

On most screens within OnCore, there is context-sensitive help which is accessed by clicking the “?” button in the upper right-hand corner of the console you are working in. This will display detailed information about the current console page and its contents.

Caution: The detailed information listed will be default information from Advarra, the software developer.  UF implementation may vary. If you have questions, contact

Help Menu within OnCore

Once you are logged into OnCore, you can easily access a Help Menu with UF-specfic support hyperlinks.

  1. On any page in OnCore, click the drop-down arrow next to your name in the upper-right of your screen.
  2. In the resulting menu, click on Help and you will see a drop-down sub-menu that includes quick-links to the UF OnCore support webpages and user guides.

Online Help Desk Ticket System

The following UF OnCore Support webpages provide a way for UF OnCore users to easily create trackable help desk tickets for:

  • Add / Update Staff in OnCore
  • Requesting an OnCore User Account
  • Other Support Requests (technical support, report requests, etc)

Support Desk

Support Links on the OnCore Login Page

On the UF OnCore login page, under the login area, you will see a blue hyperlink that says “Support Links“. Clicking the hyperlink will display a list of support quick-links, including links to the UF OnCore support webpages and user guides.

Support Webpages

User Guides